Privacy Policy

Who we are

Redeemed Mental Health, LLC is a mental health and dual diagnosis treatment center in Newport Beach, California. Our website address is https://redeemedmentalhealth.com/. Our public address is 456 Old Newport Blvd., Newport Beach, CA 92663. You can contact us at (888) 276-4435 or info@redeemedmentalhealth.com.

Information we collect

When visitors submit forms, request insurance verification, schedule a call, contact us, or otherwise communicate through the website, we may collect the information submitted in those fields, including name, phone number, email address, insurance information, message content, IP address, browser user agent, and other details needed to respond.

If comments are enabled and visitors leave comments, we collect the data shown in the comments form, the visitor IP address, and browser user agent string to help spam detection. An anonymized string created from an email address may be provided to the Gravatar service to see whether the visitor uses it. The Gravatar privacy policy is available at https://automattic.com/privacy/.

Forms and spam protection

We use WPMU DEV tools such as Forminator, Defender, and Hummingbird to support forms, security, and performance. When visitors submit a form, we may capture the IP address for spam protection and may retain form submission information for approximately 30 days unless a longer period is required for administrative, legal, security, or care coordination purposes.

We may use spam protection services such as Google reCAPTCHA, hCaptcha, Akismet, or similar tools if enabled on a form. These services may process information according to their own privacy policies.

Analytics, advertising, and third-party services

We may use Google Analytics, Google Ads, Yelp, Burst Analytics, Zoho Campaigns, Zoho Voice, Zoho CRM, Google Drive, Google Sheets, Google Docs, Gmail, and related service providers to operate the website, respond to inquiries, measure performance, manage advertising, communicate with prospective clients, and support administrative workflows.

These providers may process information such as device data, usage data, form details, contact information, referral sources, and communication history depending on how a visitor interacts with the website and our team.

Cookies

If comments are enabled and a visitor leaves a comment, the visitor may opt in to saving name, email address, and website in cookies for convenience. These cookies may last for one year.

If a user visits the login page, WordPress may set a temporary cookie to determine whether the browser accepts cookies. When authorized users log in, WordPress sets cookies to save login information and screen display choices. Login cookies typically last for two days, screen options cookies typically last for one year, and selecting Remember Me may keep a login active for two weeks.

Media and embedded content

If users upload images to the website, they should avoid uploading images with embedded location data, including EXIF GPS data. Website visitors may be able to download and extract location data from images.

Articles and pages may include embedded content from other websites, such as videos, images, maps, reviews, or articles. Embedded content behaves as if the visitor has visited the other website directly. Those websites may collect data, use cookies, embed third-party tracking, and monitor interactions.

Who we share data with

We may share information with employees, contractors, clinical or administrative team members, technology vendors, analytics providers, advertising platforms, security tools, and service providers only as needed to operate the website, respond to inquiries, support requested services, maintain security, or comply with legal obligations.

How long we retain data

Form submissions may be retained for approximately 30 days unless a longer period is needed for administrative, security, legal, or operational purposes. Comments and comment metadata may be retained indefinitely if comments are enabled. Website administrator profile information may be stored while accounts remain active.

Your rights

If you have an account on this site, have left comments, or have submitted information through a form, you may request an exported file of personal data we hold about you. You may also request that we erase personal data we hold about you, except information we are required to keep for administrative, legal, security, or operational purposes.

Where data is sent

Visitor comments may be checked through automated spam detection services. Form, analytics, advertising, and communication data may be processed by service providers located in the United States or other jurisdictions where those providers operate.

Important note about emergencies

This website is not intended for emergency communication. If you are experiencing a medical, psychiatric, or safety emergency, call 911 or go to the nearest emergency room.